Technical Support Terms of Service
All SAFE-N-SECURE Support Services are subject to these terms of service.
1. Use of Software.

Software installed on the equipment must be owned and furnished by the customer. SAFE-N-SECURE may require proof of ownership prior to working on the equipment. SAFE-N-SECURE cannot be held responsible for copyright infringement issues or software license violations from customer furnished software.

2. Malicious Software and Illegal Material
SAFE-N-SECURE will remove any illegally placed equipment or software on the equipment of a malicious or illegal nature as determined by SAFE-N-SECURE. Any legal violations may be reported to appropriate authorities.

3. Representation
You authorize SAFE-N-SECURE to speak on your behalf for any and all warranty issues and to obtain replacement for any in-warranty parts or services.

4. Warranty
SAFE-N-SECURE offers you a 7-day labor-only warranty which activates from the time the equipment leaves SAFE-N-SECURE or the technician leaves customer’s premises. This warranty is void if

A. the equipment completes support with recognized unresolved issues
B. the customer seeks third-party technical support on any issue after the warranty is activated.
C. the equipment is infected or re-infected with a virus, malware, spyware.
D. The customer, end-user, or other party installs software listed on the Software Blacklist.

This limited 7-day labor-only warranty only covers the re-emergence of the issue or issues the equipment was supported for.

5. No Liability for Consequential Damages.
In no event shall SAFE-N-SECURE or its suppliers be liable for any damages whatsoever (including, without limitation, incidental, direct, indirect special and consequential damages, damages for loss of business profits, business interruption, loss of business information, or other pecuniary loss) arising out of the use or inability to use this SAFE-N-SECURE product or service, even if SAFE-N-SECURE has been advised of the possibility of such damages.

6. Terms of Litigation
Any lawsuits that arise from the use of this service must be filed in the state of South Dakota and proceedings must be held in the city of Sioux Falls. Prior to any lawsuit, all of the customer's accounts must be paid in full before any proceeding may take place.

7. Signature not Required
By permitting SAFE-N-SECURE to inspect, support or service your equipment

- or -

as in the case of on-site technical support, allowing the technician into your home or place of business for the purpose of servicing your equipment you are effectively indicating your acceptance of these terms as well as acknowledging your authorization for SAFE-N-SECURE to proceed with any required procedure to resolve the issue(s) on your equipment.

8. Non-disclosure statement.
SAFE-N-SECURE, its employees and subsidiaries will not disclose, exploit for its/their own purposes, or otherwise distribute information or documentation of a confidential nature. This includes, but is not limited to: passwords, sensitive documents, IP addresses, system layouts, research and development projects, personnel information, access codes, company infrastructure, customer or client records, or internal information.

Should you have any questions concerning this Agreement, or if you desire to contact SAFE-N-SECURE for any reason, please contact us at:

SAFE-N-SECURE
25769 Cottonwood Ave
Sioux Falls, SD 57107
www.safe-n-secureinc.com